So many customer service issues of late! Help me stay strong!
DENTIST ISSUE still ongoing: The office "withdrew" the charge from the Collection Agency. I have no idea what that means. Even though MR FS and I were receiving the bills, the charge was put under the name of our 22 year old daughter. I know this because she got a call from the Agency! Does anyone know if this will affect her credit rating in the future?
Mr FS has said that he is willing to stick with this dentist. She IS good, though her receptionist/bill person is awful. We have asked for an itemized list of the procedures the dentist recommended before the debacle. They totaled $5000 (no insurance for this). We have asked three times and not received one.
We have also asked for a letter to be signed by the dentist attesting to the fact that the receptionist sent the $200 bill to collection AFTER we had attempted to pay by phone and left a message. She did not read the messages. We are afraid that years after the dentist retires, my daughter may be haunted by this charge. However, the receptionist has not followed through on this either.
We have also asked that the Collection Agency send us something to the effect that the charge is not part of my daughter's record. the receptionist said there is no way to get in touch with the agency.
As I type this, I cannot believe that we are putting up with this service. The dentist herself is excellent.
There are only two good dentists in the area. I have been appalled by the quality of very expensive service provided by dentists in the area. Our previous dentist was--we now realize--negligent in many ways. So we have been willing to try to stay with a very good dentist within walking distance of our house.
Are we crazy?