One reason I love thrift stores is that there is no customer service. I do not want sales people flattering me.
Every now and then, I do venture to a real store. Right now, I will vent my irritation at Chico's. Now I am not a great customer of that store. I bought one thing there this year. I find the quality very low for the price. And I hate that I am often the youngest person in the store. But some of their stuff has updated styling.
What I really hate is the customer service. Chico's sends me incredible coupons, probably because I don't buy anything. So I once ventured in to the one in Tuscaloosa Alabama, when we had a bit of time to kill. Miss Em sat in a chair and read a magazine. I tried on a shirt and, though I was pretty sure it was unflattering, I wandered out to show my obliging daughter. Before I got to her, I was intercepted by two beaming saleswomen. I said, "Please don't say anything. I want to get my daughter's opinion first."
They said, "Oh, we weren't going to say anything. We just like to look at the shirt on people who wear it well, so we can give ideas to other customers." OMG. Is that part of their training? Miss Em just shook her head. We left.
Then I succumbed again on Cyber Monday. There was free shipping and a discount, so I decided to try some skinny jeans. I got a confirmation, but then no shipping email. Finally, after more than a week, I called. The rep put me on hold and after about half an hour reported that the suppliers hadn't made enough. Oh. "Why wasn't I notified?" "We only just found out." Erghhhhh.
After a few days, I still hadn't received a cancellation so I emailed Customer Service, suggesting that they should officially cancel my order. I also suggested that they give me free shipping on another order. The response I got said (paraphrased) "Thank you for telling us about canceled order and free shipping. We will pass your concerns on to our production team blahblahblah."
I wrote back, saying that not a single one of my issues was answered. I got the SAME response again, with an added comment (paraphrased), "We are a specialty store and supplies are limited." Maybe it's a specialty store--whatever that means--but there are over 600 of them!
Once again, Aristotle comes to my rescue. The customer service in-store is too much; the email customer service is too little. And I still haven't received a cancellation!
To recover from my irritation, I went to Goodwill, where I found a new Chico's jacket. I decided all by myself that I liked it. Karma once more.