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Tuesday, December 21, 2010

Customer Service Technique: Asics and Asian Food Grocer Don't Respond

Every now and again I chronicle my (usually) depressing tales of customer service. Yes, we should ASK, but we don't always RECEIVE. Recently Funny About Money recounted the exciting story of getting reimbursed for a big turkey that made her little dog throw up.

Here are my most recent efforts, both of which met with indifference.

1. ASICS. I emailed Customer Service with the true story of how my son's shoes fell apart after a few months of moderate use.

2. Asian Food Grocer. I emailed Customer Service asking why the tofu I ordered in late November expired in early February. The website says their items have a 6-month self-life.

As my title indicates: in both cases, NO RESPONSE. While the Customer Service doesn't reach the level of egregiousness I experienced with Virgin Mobil or the downright rudeness I experienced with Chico's, I must admit that my feelings are hurt by the indifference.

Tip to Customer Service Reps: Even a little sympathy would go a long way. Be nice.

Should I try another email? Or should I give up?

P.S. We're eating tofu a lot.

5 comments:

Jane said...

I would keep trying - they tend to make things difficult so we will give up - don't give them the satisfaction.

Frugal Scholar said...

@Jane--You're right. I will steel my spine. No fun to fail.

SewingLibrarian said...

I'm sorry to hear you are having so much trouble. The only customer service experience I've had lately has been with Lands' End, and it was outstanding. I called because my package hadn't arrived, and they immediately sent out a second package, no charge to me for postage, and they sent overnight. That's good service!

Frugal Scholar said...

@Sewing--I hear you! I'm starting to limit my shopping to LE, Garnet Hill, LLBean, and Nordstroms--all of which offer no questions asked returns.

Sonia said...

Aw. You should try to e-mail them back. It's your favorite food, and it had gone to waste long before the expiration date. Do they have a customer service hotline or a issue query call center? If yes, have you tried calling them? Maybe if they here your voice, they'll work on immediately.