Every now and again I chronicle my (usually) depressing tales of customer service. Yes, we should ASK, but we don't always RECEIVE. Recently Funny About Money recounted the exciting story of getting reimbursed for a big turkey that made her little dog throw up.
Here are my most recent efforts, both of which met with indifference.
1. ASICS. I emailed Customer Service with the true story of how my son's shoes fell apart after a few months of moderate use.
2. Asian Food Grocer. I emailed Customer Service asking why the tofu I ordered in late November expired in early February. The website says their items have a 6-month self-life.
As my title indicates: in both cases, NO RESPONSE. While the Customer Service doesn't reach the level of egregiousness I experienced with Virgin Mobil or the downright rudeness I experienced with Chico's, I must admit that my feelings are hurt by the indifference.
Tip to Customer Service Reps: Even a little sympathy would go a long way. Be nice.
Should I try another email? Or should I give up?
P.S. We're eating tofu a lot.
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4 comments:
I would keep trying - they tend to make things difficult so we will give up - don't give them the satisfaction.
@Jane--You're right. I will steel my spine. No fun to fail.
I'm sorry to hear you are having so much trouble. The only customer service experience I've had lately has been with Lands' End, and it was outstanding. I called because my package hadn't arrived, and they immediately sent out a second package, no charge to me for postage, and they sent overnight. That's good service!
@Sewing--I hear you! I'm starting to limit my shopping to LE, Garnet Hill, LLBean, and Nordstroms--all of which offer no questions asked returns.
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