You may recall that in December, I complained mildly about Chico's customer service: enticed by free shipping and a 20% discount, I ordered something, got a confirmation, and then, nothing....So I called after more than a week, and, after a lengthy wait, the rep said that the supplier hadn't made enough of the item. I sent an email to customer service, suggesting that they officially cancel my order and MAYBE offer me free shipping on a future order. I got a response along the lines of "We're notifying the authorities of your concerns blahblahblah."
Well. My blog post got a response. Someone named Noelle told me to email her at Chico's and that she would make things right. So I did. And NO RESPONSE.
Could the email have been from an impostor? It was the Christmas season and very few people are named Noelle, after all.
And, guess what, my order still hasn't been cancelled!